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Customer Service · Contact Us · Search Store · Help | ||||||||||||||||||||||||||||
 BUSINESS HOURS: We are open Monday through Thursday from 9:00am to 8:00pm Eastern Standard Time, Friday 9:00am to 6:00pm, and Saturday from 10:00am to 3:00pm. Our Internet Web site is open 24 hours a day; unfortunately we cannot staff our Internet department 24 hours a day. All Internet orders are processed and filled in the order they are received during our normal business hours. We respond to all email messages during normal business hours in the order that they are received. CONTACTING US: For us to provide the fastest and best service possible for your Internet-related questions and inquiries, please email us cs@fasthyundai.com. We strongly recommend that you use our email contacts provided instead of calling FastHyundai.com directly. If you wish to call us directly please keep in mind we may not have instant access to your specific questions and may require us to call you back to get the information you are requesting. PRIVACY: Being a member of the Internet community shouldn't mean that you lose your rights to privacy. It is FastHyundai.com's policy that we completely honor the privacy of all of our customers and visitors. For this reason, we make the following promises: 1.We will never sell, lease, or otherwise give any of the information about any of our customers to anyone. Ever.NOTE: If you believe your mail server has been erroneously banned, please contact us and we'll make every attempt to accommodate you. METHODS OF PAYMENT: We accept only the following forms of payment for all Internet orders: 1. CREDIT / DEBIT CARDS: Visa, Master CardNO COD ORDERS OF ANY KIND WILL BE ACCEPTED METHODS OF SHIPPING: All Internet orders will be shipped via UPS or FedEx. FastHyundai.com reserves the right to select the best carrier for our own requirements unless the customer provides explicit direction. FastHyundai.com will not ship via US Postal Service except to an FPO/APO address. UPS & FedEx will only deliver packages to a physical address and will not deliver to any kind of PO BOX, FPO, or APO address. Credit and debit card orders will be shipped to the billing address of the credit or debit cardholder. If the order is placed with a Cashiers Check or Money Order the order will ship to the shipping address provided on the order form by the person that is placing the order. FastHyundai.com is not responsible for incorrect addresses provided on Money Order or Cashiers Check orders. All credit and debit card information is fully verified for proper billing and cardholder information prior to shipping for security purposes. SHIPPING RATES (48 STATES): All Internet orders shipped inside the Continental United States of America (the 48 states) will be shipped via our choice of carriers. All orders will be emailed a total order quote with standard shipping charges depending on package destination. If you do not receive the email within 1 business day of placing your order please email cs@fasthyundai.com. If any portion of your order is back ordered, the back ordered parts will be shipped with no additional shipping charge when they become available. SHIPPING TO ADDRESSES OTHER THAN BILLING (UNITED STATES): If you wish to ship to an address other than the billing address, we require you to fax a photocopy of your credit card and driver's license to (321) 768-2889. On the cover page, write the CC#, expiration date, and name/address information (both billing and shipping addresses) to ensure accuracy in our process (the numbers on the credit card are particularly difficult to read on the fax.) Either list the items you wish to purchase or reference the order number you received when placing your order and include a signature. As soon as we receive this, we will begin processing your order. SHIPPING RATES AND METHODS (OUTSIDE THE UNITED STATES): FastHyundai.com will gladly ship Internet orders to anywhere in the world that FedEx will deliver and the US Export Laws allow. All Internet orders that are shipped outside the United States will be subject to standard FedEx shipping rates to your destination. FastHyundai.com will use the least expensive FedEx service available to your location. FastHyundai.com will email International customers a shipping quote and will not ship orders without shipping rate approval from customer. We require international customers to fax a photocopy of their credit card and driver's license to (321) 768-2889. On the cover page, write the CC#, expiration date, and name/address information (both billing and shipping addresses) to ensure accuracy in our process (the numbers on the credit card are particularly difficult to read on the fax.) Either list the items you wish to purchase or reference the order number you received when placing your order and include a signature. As soon as we receive this, we will begin processing your order. ORDER STATUS CHECKS: Unfortunately due to the large volume of emails we get regarding orders placed a day or two prior we must now enforce a waiting period on status checks. We believe this will allow us to serve our customers better by giving our Internet staff more time to spend on order processing, checking into orders that are actually late, and updating the web site. So we ask you to wait 5 full business days before contacting us regarding your order. If you are in a rush for the order you must contact us BEFORE placing the order to make sure we have the parts in stock. If there are any problems with the order we will contact you. If you do not receive a reply to your order within 1 business day then your order did not make it through our system and you need to email cs@fasthyundai.com. Our tracking system automatically emails out tracking numbers for 95% of all orders within 24-48 hours of the order leaving our warehouse. Emailing and then calling us is twice the work for us!! Doing both will NOT speed up our reply and will in fact slow it down. ORDER CANCELLATION (order that has not shipped yet): If a customer wishes to cancel an order (provided it is not a special order or custom order product), it is the responsibility of the customer to cancel the order prior to the order being manufactured, assembled, built or shipped. If a customer cancels an order after the product has been shipped, manufactured or assembled (if special order), the customer is subject our RETURNING OF ORDER policies. If the order has not shipped, been manufactured or assembled a 100% refund with a $20 processing fee will apply. It is up to the customer to find out if the order is a special order! SHIPPING & ORDER ERRORS: It is the sole responsibility of the customer to verify that the parts purchased are the correct parts for you application prior to the installation of the parts. Please make sure you are ordering the proper parts that fit your application. If you have any questions about your order, or if the description provided about the products is unclear, please call us at (321) 725-8464 before placing your Internet order. FastHyundai.com will accept eligible returns within 10 days of receipt as long as the part has not been installed and is returned with product and packaging in new condition. Used, installed, electrically operated, non-stocking, or special order parts are not eligible for return to stock. All returns to stock not resulting from an error on the part of FastHyundai.com are subject to a standard 25% restocking fee. Shipping charges on all returned products (including warranty claims) are non-refundable. Likewise, it is the responsibility of the customer to ensure that the products shipped to them are the products that were ordered prior to installing the product or damaging the packaging. If we ship you a package in error, please contact us within 24 hours (or next business day) of receiving your package to arrange for a pickup and re-shipment of the correct parts with no charge for shipping. It is the sole responsibility of the customer to contact FastHyundai.com within 5 business days of delivery date to report missing parts or incomplete shipments. No claims of any kind for product shortage will be honored if filed more than 5 days after the delivery date. REFUSED AND UNDELIVERABLE SHIPMENTS: Refused shipments (without prior approval) are automatically subject to a 25% restocking fee plus return shipping charges. Orders that are undeliverable and re-shipped to the customer are subject to shipping charges (at normal shipping rates) and/or a restocking fee of 25%. DAMAGE CLAIMS: All products are shipped using carrier-approved packing materials and methods. Any visible or hidden damage to the package you receive should be brought to the attention of the delivery person or to the carrier immediately by calling their customer service number for claims. If the driver is still present his or her name and have him or her sign off the package as damaged. Please file claim with the carrier the same day you receive the package from the carrier. All claims for damaged merchandise must be made with the shipping carrier and not FastHyundai.com. Please keep all shipping cartons and packing materials that you received with the damaged goods so the carrier can inspect the package based on your claims. Please keep in mind that FastHyundai.com can not initiate any claims with the carrier. The customer that received the package must make the initial claim. The reason for this is because the carrier will want to inspect the package based on your claims. Calling FastHyundai.com to initiate your claim will only serve to delay the claim process because we have no access to your damaged goods or the delivery driver information. If you need help with the carrier after you have made the initial claim with them please call us at (321) 725-8464 for assistance. FastHyundai.com is not responsible for any package damage claim made by the customer if not filed with the carrier within 24 hours of (or next business day after) delivery. It is the responsibility of the customer and not FastHyundai.com to keep all paperwork related with the claim filed by the customer. PRODUCT RETURNS (order that has shipped): To return a product for restocking or warranty claim, email or call us for an RGA number. The RGA number does not guarantee a replacement or refund of any kind, but only that we will accept the return shipment and will inspect it for restocking or warranty claim. Shipments received that are not recognized as a vendor shipment and that do not have an RGA number clearly printed on the outside are refused at the dock-no questions asked. Product returned by the customer remains the property and responsibility of the customer until it is safely received by us and the customer can document its receipt. Therefore, FastHyundai.com recommends that the customer pay for both full insurance and tracking on all returns. FastHyundai.com reserves the right to have the customer ship their warranty claim directly to the manufacturer. A refund, exchange, credit or core charge refund will not be considered until all related items, hardware, and accessories have been returned to FastHyundai.com and your claims have been fully inspected by our staff or the manufacturer. Acceptance of product for restocking may take up to 10 business days from the receipt of product. Acceptance of warranty claims may take up to 30 business days from the receipt of product. Original shipping, handling, customs or duty fees are non-refundable. A photocopy of the customer's sales invoice, a written explanation of the problem, and a contact phone number, must accompany all authorized returns. REFUNDS: All approved refunds will be paid either by company check, credit card or account credit. Allow up to 30 business days of refund approval for payment. SPECIAL ORDERS: All special order items will be charged in full at time of order. All special order items will be processed in the most efficient and timely manner possible. FastHyundai.com cannot and will not be held responsible for delays beyond their control. No cancellations, refunds, exchanges or credits will be honored for any special order or custom-built items. It is the customer's responsibility at the time of ordering a special order to obtain an estimated time of arrival. The approximate time of arrival is just that - APPROXIMATE. FastHyundai.com will not be held responsible for specific ship-to or receiving dates of your special order. Refusal of a special order shipment does not constitute right to a refund of any kind whatsoever. PRODUCT WARRANTIES: All merchandise distributed by FastHyundai.com is subject to the manufacturers' warranties only (if any). FastHyundai.com makes every effort to carry only the highest quality products. Some racing, special order, or custom-made parts are sold "as is" without any type of warranty, expressed, written, implied, or assumed. It is the responsibility of the customer and not FastHyundai.com to verify product warranty (if any) information. No labor inconvenience or damage charges are included in any guarantee or warranty claims. We will gladly assist you in handling warranty claims, but reserve the right to require you to deal with the manufacturer directly. Be aware that many manufacturers' warranties cover only the repair and not the replacement of a defective item at the sole discretion of the manufacturer of the product. Shipping charges to and from the manufacturer for most warranty claims are often non-refundable. Some warranty claims for sophisticated electronic devices can take upwards of 4 to 12 weeks or more to be processed by the manufacturer. It is the sole responsibility of the customer, and not FastHyundai.com to retain any sales invoices to assist in processing warranty claims. LEGALITY & APPROPRIATENESS OF PRODUCTS SOLD: FastHyundai.com does not guarantee the legality of any products we sell. Some parts sold by FastHyundai.com may void the warranty (if any) of the vehicle on which you are installing the parts. It is the customer's responsibility to check with local, state, federal laws, and manufacturers, as well as race sanctioning bodies before ordering any products from FastHyundai.com. Some parts we sell are for racing use only and are not legal at any time for public street use. Likewise, FastHyundai.com does not guarantee the appropriateness of any product for any application or purpose. All product purchases from FastHyundai.com are done at the customer's own risk. The customer accepts full responsibility for selecting any product for any application or purpose, regardless of the fitment guidance provided in the FastHyundai.com website or from verbal or written guidance provided by FastHyundai.com employees or associates. INSTALLATION OF PRODUCTS: FastHyundai.com strongly recommends that a trained professional install all parts purchased from the store. Improper installation of any part may void the vehicle warranty, damage the vehicle, and/or cause injury or death. RIGHT OF SERVICE: FastHyundai.com reserves the right to refuse sales or service to anyone, at anytime, for any reason without explanation if we feel this is in the best interest on FastHyundai.com as a company and its customer base as a whole. |
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